CUETEC WARRANTY
LIMITED LIFETIME WARRANTY
To activate the Cuetec warranty, register the cue on our website within 60 days of purchase. Our limited lifetime warranty applies only to the original purchaser of the cue and is not transferable. The cue must be purchased through an authorized Cuetec dealer. Please do not make warranty claims directly to Cuetec or Imperial International, the agent for Cuetec in the United States. Warranty claims start with the dealer where the cue was purchased. In the unlikely event you discover a flaw in your cue, do not attempt to repair it. The dealer will contact Cuetec or Imperial International for a resolution.
Imperial International reserves the right to repair or replace the cue at their discretion. Cuetec Cues are warranted to be free from material and manufacturing defects. The warranty covers all manufacturer and material defects including warpage. True Cuetec Cue straightness is determined by sighting the cue as opposed to rolling it on a pool table. Our warranty does not cover normal wear and tear items like, but not limited to, tips, ferrules, rubber bumpers, finish, and wraps or grips. The warranty does not cover misuse, abuse, or mishandling of the cue. It is void if the cue is modified or if improper maintenance is performed.
In the case of discontinued Cuetec products, exact replacements for those items may not be available. If a claim for a discontinued style is determined to be valid, Imperial will provide credit or a replacement cue of comparable value to the original cue’s purchase price.
SELL THROUGH GUARANTEE
If you cannot resell a Cuetec cue that you own, please feel free to return it and get credit for the amount you paid for it. However, only un-chalked, unused, non-shelf worn and current modes may be returned under this guarantee. In other words, the cue will be subject to inspection. If it can be resold, we will take it back and issue a credit or replace it with another cue of equal value.
